Guide to credit checking
Applications using the paper application form
RELATIONSHIP BETWEEN CUSTOMER AND DISTRIBUTOR (AS TICKED ON THE APPLICATION FORM)
Relative, friend, colleague or someone you know well Only recently met
Up to 4 SIM-only connections
No credit check
No credit check
Any one handset
No credit check
Credit check
More than one handset
Credit check
Credit check
Online applications
RELATIONSHIP BETWEEN CUSTOMER AND DISTRIBUTOR (AS CHOSEN ON THE EXTRANET LOG IN PAGE)
Relative, friend, colleague or someone you know well
Only recently met
Up to 4 SIM-only connections
No credit check
No credit check
Any one handset
No credit check
Credit check
More than one handset
Credit check
Credit check
How do you know your Customer?
CUSTOMER IS…
ON THE APPLICATION FORM, TICK:
ON THE EXTRANET LOG IN PAGE, SELECT:
A relative or member of your family Relative
Residential site - to sign up someone
you know
Someone you have known socially Friend, colleague or someone
for at least a year, and whose home you know well
you have visited at least once
Residential site - to sign up someone
you know
Customer is someone you have
met recently
Residential site - to sign up somebody
you have recently met
Other
Applications for the Business Club
ORDER
REQUIREMENT
Mobile (SIM-only or handset)
Full credit check
Energy
Full credit check
Notes
Free handset: we will process a 1p transaction on their credit/debit card in order to validate it.
Debit or credit card: must be in the customer's name and registered at their invoice address. No match = no progress.
For residential customers a maximum of four Mobile services may be applied for on any new account.
Deposits are taken from the credit/debit card when the application is processed, and will be held for 12 months and then
refunded on request (provided the account is in good standing)
Credit card: must be in the name of the business or the person signing the application form.
To protect the Company from new or existing threats of fraud, the above rules are subject to change without notice.
01/09/13