UTD Journal Volume 3, Issue 2, February 2015 | Page 6

I started UTD Watersports San Diego in January. While there have been some minor hiccups which amounted to some annoyance, overall the experience has been extremely positive. I am bringing in my expertise as a Client Relationship Manager to ensure that customers will get the highest level of customer care, pre, during and post training with us. I am also looking forward to forming a true community where participants can get together and have fun or just do things together and promote camaraderie. My goal for this year for the company is to have a 100% satisfaction from each and everyone of my customers, whether they took a class from us, joined us for a tour, or purchased an equipment package. I personally believe that the only way to reach this goal is to be genuinely interested in finding out the needs of these customers and meeting their needs by going above and beyond what is expected of me without compromising the integrity of the company. As the flagship facility, I also believe that I have the responsibility to set the standards that other facilities will measure against and the only way to do that is leadership by example. I look forward to welcoming you personally at my facility, UTD Watersports, San Diego. Contact Randy at San Diego Watersports [email protected] TM