Friendly or Not?
of customers won't buy again if returns are inconvenient
of online shoppers have shipped returns back to the retailer
Having a difficult return policy could prohibit the sale from even taking place.
"Holiday shopping season involves managing holiday returns in a way that extends the brand experience and strengthens customer relationships."
- Dotcom Distribution
Make more browsers into buyers with a return process that works for you and your customers.
Did you know?
The #1 reason in-store shoppers refuse to buy online is because of inconvenient return processes.