UPS Market Vision Retail - Page 7

Returns-

Friendly or Not?

85%

of customers won't buy again if returns are inconvenient

75%

of online shoppers have shipped returns back to the retailer

Having a difficult return policy could prohibit the sale from even taking place.

"Holiday shopping season involves managing holiday returns in a way that extends the brand experience and strengthens customer relationships."

- Dotcom Distribution

Make more browsers into buyers with a return process that works for you and your customers.

Did you know?

The #1 reason in-store shoppers refuse to buy online is because of inconvenient return processes.

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