UPS Market Vision Retail - Page 7


Friendly or Not?


of customers won't buy again if returns are inconvenient


of online shoppers have shipped returns back to the retailer

Having a difficult return policy could prohibit the sale from even taking place.

"Holiday shopping season involves managing holiday returns in a way that extends the brand experience and strengthens customer relationships."

- Dotcom Distribution

Make more browsers into buyers with a return process that works for you and your customers.

Did you know?

The #1 reason in-store shoppers refuse to buy online is because of inconvenient return processes.