UPS Market Vision Retail- Demand Generation | Page 3

of consumers purchased from an international retailer in 2017

47%

E-commerce

Areas Showing Significant Growth:

Mobile

Marketplaces

International Shopping

4 trillion

estimated e-commerce sales by 2020

48%

of consumers who made a purchase on a smartphone in 2017

30%

of consumers purchased more on marketplaces in 2017

15.8%

growth in

e-commerce sales in 2017

Who is purchasing online?

Distribution of online shoppers in the US in 2017

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Click to enlarge

The future of e-commerce is uncertain, but some things remain constant – delivery times will improve, customer service will get increasingly better, and product selection will become ever greater.

- E-commerce Guide