UPS Market Vision June - Industrial Manufacturing | Page 5

when every minute counts..

Exploring the Consumer MInd

5

Distributors gave customers all the information

No need for websites or Technology

Tech driven shoppers use other channels to gather information about the business

Buyers are becoming more demanding and have more options than ever before!

Manufacturers are changing the way they do business from B2B to B2C

Online channels are important components

of the customer experience

72% Buyers will leave if they find a manufacturer with a better website

Buyers purchasing on the e-marketplace continues to increase