WEB 434 Week 4 DQ 1
Based on the Jih and Lee (2010) article, how does e-CRM relate to website loyalty? Choose three website features
that represent customer-perceived e-CRM value and explain.
Based on the Kercher (2010) article, “Customer Relationship Management Selection Guide,” what is the definition
of a CRM system? List two features the market leaders in the industry have and describe those features.
Check this A+ tutorial guideline at
http://www.assignmentclick.com/WEB-
434/WEB-434-Week-4-DQ-1
For more classes visit
http://www.assignmentclick.com