Gwynedd Mercy University
AY2020-2021 / Undergraduate Academic Catalog
• The specifics of the concern including any applicable sections of the above laws
• The steps already taken by the student to resolve the issue
• The outcomes of those steps
• The requested resolution to the concern
The Dean of Student Success will , as expeditiously as possible , present the complaint to a committee comprised of representatives from Health Services , Counseling Services , the academic program the student is pursuing or other faculty / staff on campus with relevant expertise , and Institutional Technology , for a full investigation . The Dean of Student Success may also include or consult with an external professional with expertise in disability support services and the presenting concern . Confidentiality will be maintained for everyone involved , in so far as possible .
Only those persons who have a “ need to know ” within the investigation and resolution of complaints are entitled to information regarding a complaint .
The Dean of Student Success may meet with the Director of Accessibility Services for a briefing on information relevant to the case . This communication may occur through a verbal account and / or through review of material documentation previously submitted to the Director , which shall then be permissible in the investigation process . A written report regarding findings will be provided by the committee to the complainant and any involved parties , if action is required on their part . The Dean of Student Success may wish to meet with the complainant to discuss alternate ways of meeting the student ’ s concern determined by the committee , if the requested resolution is not deemed appropriate and / or necessary .
If the student remains unsatisfied with the outcome , they may appeal to the Vice President of Academic Affairs / Provost with an updated version of the Summary of Events specifying the current area of discontent , for review .
If the student remains unsatisfied with the outcome , they may pursue other federal or state remedies . The above process should not be considered a pre-requisite to such external remedies . Students may opt to contact the
Office of Civil Rights .
Online Tutoring--Smarthinking
Students enrolled in online accelerated academic programs have access to Smarthinking . Smarthinking provides online tutoring in a variety of subjects , as well as a Writing Center . Tutoring is available in most academic subjects . Students can choose a live session or may choose to schedule an appointment with a tutor . Tutoring availability varies by subject , but all subjects have some evening and weekend availability . The Writing Center offers review and feedback on papers . Students must allow a minimum of 24 hours for paper review . SMARTHINKING is available at http :// services . smarthinking . com . Students may enter the site by logging on with their student ID number and using the last four digits of their social security number as the password .
For information on STUDENT SERVICES and CAMPUS LIFE refer to the GMercyU Student Handbook
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