SERVICE FOCUS
UHP PRODUCT GUIDE
ASIA PACIFIC SERVICE SUPPORT
FOR UHP PRODUCERS
SERVOMEX PROVIDES EXPERT ENGINEER COVER ACROSS ITS GLOBAL NETWORK, WITH
GROWING SUPPORT FOR THE IMPORTANT ASIA PACIFIC MARKET
The Servomex Service network offers a
range of service products developed to
ensure optimum business performance.
This includes commissioning, on-site
servicing and the supply of spare parts.
This network of regional service centers
is located close to customers, ready to
receive analyzers for repair, preventative
maintenance and upgrades.
Support for customers in the Asia Pacific
region has increased from a team of five
just four years ago to its current level
of 11. In addition, a dedicated engineer
for Korea is set to join the center in the
second quarter of 2018, to support the
busy Korean semiconductor market.
Service center capabilities differ slightly
depending on location. For example,
the Asia Pacific region service center in
Singapore has access to purified gases,
enabling local calibration for the DF
analyzer range instead of returning the
device to the US Technical Center. It also
means the service team is able to repair
and test DF analyzers locally.
Servomex has set the standard for gas analysis in the
UHP gases and semiconductor market for many years,
pioneering the monitoring technologies and ground-
breaking systems solutions that deliver unparalleled
performance and reduced cost of ownership.
Servomex offers the most extensive range of analyzer
technologies available from a single gas analysis
manufacturer, ensuring delivery of the precise, correct
solution for every point in your process.
Leading the field in measurement sensitivity,
Servomex provides accurate, stable monitoring from
percent levels down to the very lowest ultra-trace
levels demanded by the semiconductor market.
When these exceptional technology range and
measurement capabilities are combined, Servomex is
unique in offering a genuine ‘all of market’ solution
to the industry.
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Servomex ensures that the Singapore
office and its other service center in
Shanghai both stock sufficient spares to
support key accounts in the region at all
times. It also keeps commercial partners
fully stocked with spares to support
urgent customer needs.
HOW TO GUIDE
“We have trained our commercial partners’ engineers, so we have
qualified engineering cover in almost all countries in Asia. They
support after-sales services for us whenever our own engineers
have a full schedule. This means the response time for getting a
qualified engineer on site is never an issue for customers in Asia.”
Leong Kee Keat - Servomex Service Manager and IG Market Manager, Asia Pacific. Email: [email protected]
GAS MEASURES
O 2 %
APPLICATION
PERCENT
OXYGEN
COMBUSTION
CO
CARBON
MONOXIDE
PROCESS CONTROL
CO 2
Customers outside the Asia Pacific region
also benefit from Servomex’s growing
service network. We operate workshops
in Houston, Boston and the UK, with
service centers and offices around the
world. In addition, our field service teams
will attend your site, providing truly
global coverage. The Americas currently
has five field service engineers, while the
Europe and Middle East team has nine,
providing a rapid response whenever you
need it.
CARBON DIOXIDE
SAFETY
SENSING TECHNOLOGY
COMMISSIONING
Get the expert support you need: servomex.com/service
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For the full
full range
range of
of Servomex
Servomex analyzers,
analyzers, visit
visit servomex.com/gas-analyzers
servomex.com/gas-analyzers
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