-Have grievances / complaints regarding treatment or care that is( or fails to be) furnished, or lack of respect of property investigated.-Confidentiality and privacy of all information contained in the client / patient record and of Protected Health Information( PHI), unless disclosure is allowed by law.-Be advised on UAB Home Infusion Therapy’ s policies and procedures regarding the disclosure of clinical records.-Choose a healthcare provider, including an attending physician, if applicable.-Receive appropriate care without discrimination in accordance with physician’ s orders, if applicable.-Be informed of any financial benefits when referred to UAB Home Infusion Therapy.-Be informed of the right to access auxiliary aids and language services, and how to access these services.-Be fully informed of your responsibilities.
Patient Responsibilities All UAB Home Infusion Therapy patients are expected to:-Provide complete and accurate information, including your full name, address, telephone number, date of birth, and insurance carrier.-Provide complete and accurate information about your health history.-Provide detailed and timely information regarding any changes in your health condition.-Ask questions when you do not understand information or instructions about your care and cooperate with your health care team.-Fulfill financial obligations for care and services.-Be considerate and respectful of UAB Home Infusion Therapy personnel.-Keep appointments, or to cancel appointments in a timely manner if you cannot keep your appointment.
20 UAB Home Infusion Therapy