FOR OUR PATIENTS
After-hours meals After 7:30 p. m., someone from the nursing staff must go to the kitchen to place and pickup all meal orders.
5. Visiting hours. Your care partner or family member is welcome 24 hours a day. Others are welcome to visit as long as they are not sick. We may need to limit the number of visitors or ask family members to remain in the waiting area at any given time so we can best care for you. If you are not up for company, please let us know.
Please be aware that access to the hospital will be limited to specific points of entry from 8 p. m. to 5 a. m. During those hours, visitors may enter through:
• North Pavilion Emergency Department
• North Pavilion second-floor access from 4th
Avenue parking deck
• Women & Infants Center main entrance
• Spain Wallace first-floor entrance on 19th Street
• UAB Hospital-Highlands Emergency Department
All other public entrances will be locked during these hours.
• Patients recovering from surgery who need overnight care when no hospital room is available may be transferred to the Pre-Anesthesia Area( Pre-Op) or remain in the ost-Anesthesia Care Unit( PACU).
• During busy times, this area can be noisier than a typical hospital unit, so earplugs are available upon request.
• One visitor or care partner is allowed to stay at the patient’ s bedside overnight. However, there may be times when the visitor is asked to step out of the unit for a short while, to protect the privacy of other patients or for safety reasons.
6. Compliments and concerns. We want to address any concerns or problems before you go home. If at any time we are not exceeding your expectations or you have a concern, dial * 55 to contact a patient advocate. After your stay, you may receive a phone call to provide feedback about your stay. You also may provide feedback online at uabmedicine. org / feedback. We always love to hear how our staff made your experience great. Tell us who went above and beyond at uabmedicine. org / excellence.
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