Quiet Time
A calm and healing environment supports patients’ sleep, health, and overall recovery. While we try to keep noise down, feel free to close your door and rest or notify us if it is too loud. Channel 116 on your TV provides relaxing music to help.
Music, Art & Pet Therapy
A visit from one of our music therapists brings live music to your bedside to promote healing and ease pain, anxiety, and depression. Our artists-in-residence with Arts in Medicine help lower stress and improve your mood by painting, drawing, storytelling, or meditating with you in your room and performing dances and curating art exhibits in our common spaces. And a visit from a certified therapy dog through our partnership with local non-profit agency Hand in Paw combats boredom and loneliness while supporting physical and occupational therapy. We encourage you to take advantage of these special services to help brighten your day and make your experience great. Just call * 55 or speak with your nurse to request one of these services.
FOR OUR PATIENTS
Going Home
Discharge Information
From the time you arrive, your care team begins working to help you return home. Before you leave, your doctor and nurse will review with you any special instructions for follow-up care or appointments, go over any new or previous medications, and ensure you are comfortable with transitioning from the hospital. Ask questions and take notes! It is also helpful if your loved one or care partner is there when we review your discharge instructions, as they will be the one caring for you at home. If you need a visiting nurse, home health services, supplies, special equipment, or access to community resources to support your healing, the care transitions team is here to assist you. Make sure you keep a copy of the printed discharge instructions that your care team provides you.
Your loved one may be moved from their room to the UAB Discharge Lounge, a waiting area offering personal assistance to patients and their family members, to make the discharge process easier. Patients will be cared for by our expert staff in a controlled environment, while discharge paperwork is being completed and while waiting to be picked up. The Discharge Lounge is located in the first-floor atrium of the West Pavilion. To pick up your loved one, drive into the covered discharge area, which is located on 7th Avenue South between 18th and 19th streets. Look for the Patient Discharge sign.
• Enter from 7th Avenue South.
• The covered discharge area is located between 18th & 19th streets.
• Please text or call your family member once you drive up.
Fill Your Prescriptions
You have the right to use any pharmacy you wish. The pharmacy at The Kirklin Clinic of UAB Hospital and UAB Hospital-Highlands can fill your discharge prescriptions Monday through Friday 8 a. m. – 6 p. m. and bring them to your room. Speak with your nurse if you would like to have our Meds-to-Beds service deliver your prescriptions before you leave the hospital.
Access Your Health Information myUABMedicine is a free, secure patient portal that offers personalized access to portions of your electronic medical record, including select lab results, allergies, immunizations, and medication lists. You can also use the portal to communicate securely with your health care providers or request renewals for current prescriptions. During your stay, we will verify or obtain the email address you want to use to receive instructions on how to create your account. You can also sign up at any time at uabmedicine. org / me.
Obtain Your Medical Records
For your convenience, we provide four different ways to request a copy of your medical records: in person, by mail, by phone, or by fax. To learn more, please call 205.930.7724 between 8 a. m. and 4:30 p. m. Monday through Friday, or visit uabmedicine. org / medical-records.
Your Bill
We understand how overwhelming it can be to deal with both your health and your health care billing. Our patient financial services representatives and billing customer service team members are available to help you before, during, or after your stay. Visit uabmedicine. org / billing or call * 55 or 205.934. CARE( 2273) to speak with a representative.
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