FOR OUR PATIENTS
SUPPORT SERVICES
Any of the services below can be requested by dialing * 55 or speaking with your nurse .
PATIENT ADVOCATES
Patient advocates serve as a bridge between patients and clinical staff . They are available to help with questions , explain processes , and discuss any concerns you might have , including issues regarding safety and security .
ETHICS CONSULTANTS
Sometimes you and your care team face difficult decisions and may be uncertain about the “ right ” thing to do . An ethics consultant can help with questions surrounding advance directives , making medical decisions if the patient is unable to do so , and resolving disagreement about treatment plans . Anyone can request a consultation .
LANGUAGE
We provide Spanish interpretation services in-house and translation for more than 150 languages by phone or iPad . After discharge , patients have access to Spanish , Vietnamese , Punjabi , Chinese , Arabic , Korean , French , Japanese , and Russian interpreters through the UAB Medicine Interpreter Access Line . These interpreters can help you change or cancel appointments , answer billing questions , and assist with other inquiries by calling 1.855.938.0669 .
FOR THE DEAF
We provide assistance for deaf patients by bringing American Sign Language-certified interpreters via video to the bedside . When available , we can arrange for live interpreters to assist you .
FOR VETERANS
Tell your care team if you have served in the military so we can plan the best care for you . Visit HaveYouEverServed . com to find health information and resources for military personnel and their families .
SPIRITUAL HEALTH
Our chaplain team is available 24 hours a day , 7 days a week to provide emotional and spiritual support specific to your faith or spiritual tradition .
YOUR ROOM , YOUR COMFORT
We want to make you as comfortable as possible . Check with your nurse regarding what might be appropriate to bring and keep with you during your stay . We suggest : music player with earphones , extra socks , pajamas , pen and paper , toiletries . We urge you to leave valuables at home or send them home with family members .
MEALS
Patient meals can be ordered room service-style any time between 6:30 a . m . and 7:30 p . m . Just dial 4-MEAL ( 6325 ) from your room phone and place your order . Family members can also order for you from outside the hospital by dialing 205.934.6325 . Meals are freshly made and delivered within 45 minutes . If you are receiving insulin , notify your nurse before eating .
We are pleased to offer customized meal options and daily standard chef ’ s special meals during your stay . You can find your options in our menu . Please ask your nurse if you don ’ t have one . Call 205-934-6325 from any phone ( or dial 4-MEAL from your room phone ) and place your meal order . Your customized order must be placed within the time frame for each meal service . Review the hours below .*
Hours of operation & meal offerings Breakfast :
• Customized Meal Orders * 6 a . m . – 8 a . m .
• Daily Chef ’ s Special Meals ** 8 a . m . – 10 a . m .
Lunch :
• Customized Meal Orders * 11a . m . – 1p . m .
• Daily Chef ’ s Special Meals ** 1p . m . – 3 p . m .
Dinner :
• Daily Chef ’ s Special Meals ** 6 p . m . – 7:30 p . m .
• After-Hours Meals 7:30 p . m . – 9 p . m .
Once your order has been placed , we will add it to the preparation list in the order in which it was received . Customized meals will be delivered within 1-2 hours . You can place orders for future meals if you wish .
Customized Meals ordered after the cutoff time During this time frame , no phone order is necessary . Review the hours above ** for the daily chef ’ s special meals .
You will automatically receive our daily chef ’ s special meal that complies with your dietary needs .
After-hours meals After 7:30 p . m ., someone from the nursing staff must go to the kitchen to place and pickup all meal orders .
8 Patient & Visitor Guide