UAB Medicine Patient & Visitor Guide 2021 - Page 20

PATIENT BILL OF RIGHTS

WE CARE ABOUT YOUR RIGHTS .
RESOURCES
All UAB Medicine patients shall have the RIGHT : 1 . To receive considerate , respectful and compassionate care regardless of your age , gender , race , religion , culture , language , disabilities , socioeconomic status , sexual orientation , or gender identity or expression . 2 . To receive information in a manner that is understandable and have access to sign or foreign language interpreter services . We will provide an interpreter as needed . 3 . To be called by your proper name and to be told the names of the health care team involved in your care . 4 . To receive care in a safe environment free from all forms of abuse , neglect or harassment . 5 . To have a family member or representative of your choice and your own physician / dentist notified promptly of your admission to the health care facility , if you so choose .
6 . To be told by your doctor / dentist about your diagnosis and possible prognosis , the benefits and risks of treatment , and expected outcome of treatment , including unanticipated outcomes . You have the right to give written informed consent before any non-emergency procedure begins . 7 . To have your pain assessed , reassessed , and be involved in decisions about managing your pain . 8 . To be free from restraints and seclusion in any form that is not medically required . 9 . To expect full consideration of your privacy and confidentiality in care discussions , examinations and treatments . You may ask for a chaperone during any type of examination . 10 . To access protective and advocacy services in cases of abuse or neglect . The hospital will provide protective and advocacy resources .
11 . To participate in decisions about your care , treatment and services provided , including the right to refuse treatment to the extent permitted by law , request \ another physician , or to be moved to another hospital . If you leave against the advice of your doctor / dentist , UAB will not be responsible for any medical consequences that may occur . 12 . To agree or refuse to take part in medical research studies . You may at any time withdraw from a study . 13 . To make an advance directive , appointing someone to make health care decisions for you if you are unable . If you do not have an advance directive , we can provide you with information and help you complete one .
14 . To be involved in your plan of care from admission to discharge . You can expect to be told in a timely manner of the need for planning your discharge or transfer to another facility or level of care . Before your discharge from the hospital or outpatient setting of care , you can expect to receive information about follow-up care that you may need .
15 . To receive financial information as a result of your treatment , care , and services received , including financial counseling resources .
16 . To expect that all communications and records about your care are confidential , unless disclosure is allowed by law . You have the right to see or get a copy of your medical records and have the information explained , if needed . You may add information to your medical record by contacting the Medical Records Department . Upon request , you have the right to receive a list of to whom your personal health information was disclosed .
17 . To participate in ethical decisions that arise in the course of your care . Members of the ethics committee are on call 24 hours / day .
18 . To voice your concerns about the care you receive . If you have a problem or complaint , you may talk with your health care team to resolve the problem . If unresolved , you have the following contact options : a . UAB Hospital / Highlands and Ambulatory / HSF Clinics :
• Contact Guest Services to request assistance from a Patient Advocate by dialing * 55 from an in-house phone or 205.934 . CARE ( 2273 ).
• Send a written letter of unresolved grievance to : UAB Hospital / Ambulatory Clinics , Chief Operating Officer , Suite 502 , 500 22nd Street South , Birmingham , AL 35233 . b . Callahan Eye Hospital and Clinics : President , 1720 University Boulevard , Birmingham , AL 35233 or call 205.325.8380 . c . File a complaint with :
• The Alabama Department of Public Health , Division of Health Care Facilities , Complaint Unit , P . O . Box 303017 , Montgomery , Alabama 36130-3017 ( Complaint Unit phone number is 1.800.356.9596 ).
• The Joint Commission ( TJC ) by calling 1.800.994.6610 .
• The Centers for Medicare & Medicaid Services ( CMS ) by calling 1.800.633.4227 or cms . gov / center / ombudsman . asp .
Patient RESPONSIBILITIES : 1 . You are expected to provide complete and accurate information , including your full name , address , home telephone number , date of birth , Social Security number , insurance carrier and employer , when it is required . 2 . You should provide the health care facility or your doctor / dentist with a copy of your advance directive if you have one .
3 . You are expected to provide complete and accurate information about your health and medical history , including present condition , past illnesses , hospital stays , medicines , vitamins , herbal products , and any other matters that pertain to your health , including perceived safety risks . uabmedicine . org 17