UAB Medicine Patient & Visitor Guide 2021 - Page 10

SUPPORT SERVICES

Any of the services below can be requested by dialing * 55 or speaking with your nurse .
PATIENT ADVOCATES
Patient advocates serve as a bridge between patients and clinical staff . They are available to help with questions , explain processes , and discuss any concerns you might have , including issues regarding safety and security .
ETHICS CONSULTANTS
Sometimes you and your care team face difficult decisions and may be uncertain about the “ right ” thing to do . An ethics consultant can help with questions surrounding advance directives , making medical decisions if the patient is unable to do so , and resolving disagreement about treatment plans . Anyone can request a consultation .
LANGUAGE
We provide Spanish interpretation services in-house and translation for more than 150 languages by phone or iPad . After discharge , patients have access to Spanish , Vietnamese , Punjabi , Chinese , Arabic , Korean , French , Japanese , and Russian interpreters through the UAB Medicine Interpreter Access Line . These interpreters can help you change or cancel appointments , answer billing questions , and assist with other inquiries by calling 1.855.938.0669 .
FOR THE DEAF
We provide assistance for deaf patients by bringing American Sign Language-certified interpreters via video to the bedside . When available , we can arrange for live interpreters to assist you .
FOR VETERANS
Tell your care team if you have served in the military so we can plan the best care for you . Visit HaveYouEverServed . com to find health information and resources for military personnel and their families .
PASTORAL CARE
Our chaplain team is available 24 hours a day , 7 days a week to provide emotional and spiritual support specific to your faith or spiritual tradition .

YOUR ROOM , YOUR COMFORT

We want to make you as comfortable as possible . Check with your nurse regarding what might be appropriate to bring and keep with you during your stay . We suggest : music player with earphones , extra socks , pajamas , pen and paper , toiletries . We urge you to leave valuables at home or send them home with family members .
WI-FI ACCESS
Free wireless Internet access is available throughout our campus . Select “ uabhs _ public ” from the list of networks on your device . Once connected , open your browser and select “ Yes ” if you are prompted with a security alert . You will then be forwarded to the connection portal , where you will need to “ Accept ” the guidelines stated on the page . Once you have accepted , you should be able to access the Internet .
MEALS
Patient meals can be ordered room-service style any time between 6:30 am and 7:30 pm . Just dial 4-MEAL ( 6325 ) from your room phone and a call center representative will help you place your order . There are often many diet restrictions for you while in the hospital . Our call center representatives and registered dietitians are trained to help you with your menu selections and ensure that you have a well-balanced meal that supports your healing . Meals are freshly made and delivered within 45 minutes . If you are receiving insulin , notify your nurse before eating .
Family members can also order for you from outside the hospital by dialing 205.934.6325 . If they ’ d like to order a room service meal while staying with you , they can easily do so and pay with cash upon delivery .
TELEVISION & ON-DEMAND EDUCATION
Take advantage of the one-on-one personalized training we offer as well as the on-demand videos available on your television to educate yourself about tests , procedures , medications , and how to best care for yourself or your loved one at home . See a complete listing of the cable channels available on the next page .
To access educational videos related to your care and treatment , tune the TV in your room to channel 100 ( 82 at UAB Hospital-Highlands ). From the room phone , dial 6-2000 ( 7555 at UAB Hospital-Highlands ) and follow the prompts . Tune to the specified channel when prompted and press “#” to start the video . At this point , you can hang up the phone . Be sure to watch Welcome to UAB ( 999 ). For relaxation and pain management through music and nature scenes , tune the TV in your room to the Care Channel . To view guided imagery videos , tune the TV in your room to the Guided Imagery Channel , or order them on demand via the DRAGN system . You can also view guided imagery videos online during or after your stay at uabmedicine . carechannel . net using the code ‘ uabhealing .’ uabmedicine . org
7FOR OUR PATIENTS