UAB Callahan Eye Hospital is committed to providing you with superior service
and compassionate care. It is important to us that you have the information
you need to understand how your services will be billed and the payment
policies that Medicare or your insurance plan requires us to follow. Your
expectations are important, so please be sure to ask any questions before you
arrive or while you are here. We are here to help.
UAB Callahan Eye Hospital is a
hospital-based outpatient facility.
Your financial responsibilities,
including co-pays, deductibles,
and co-insurance, may differ
from those in your physician’s
office. Moreover, many insurance
plans differ in the amounts they
reimburse based on the coverage
provided through your insurance
plan. For example, you and your
physician may agree on services
or supplies not covered by your
insurance, such as a premium lens
or certain cosmetic procedures.
Please be aware that some or all
of these non-covered procedures
and supplies are provided through
the hospital and will require
payment prior to service.
Also, please be aware that you may receive two or more separate bills for services received at UAB
Callahan Eye Hospital, including professional fees for anesthesia services, in addition to the fees from
your surgeon. Each billing area has a customer service team to assist you with questions or concerns
you may have. For questions regarding your bill, please call the phone number listed on your statement.
We encourage you to take an active role in understanding your insurance policy and coverage. Since
benefits and payments vary by insurance plan, our admissions office will call you once your surgery
has been scheduled to discuss any questions or concerns you may have regarding your financial
responsibility for the services to be provided. In addition, we encourage you to call your insurance
provider to discuss the specifics of your plan. If you are not covered by insurance, you will be given a
cost estimate and access to a financial counselor to work out a plan if you cannot pay in full prior to
UAB Callahan Eye Hospital