UAB Callahan Eye Hospital Patient Guide Callahan Patient Guide 2018_Revised - Page 8

BILLING INFORMATION UAB Callahan Eye Hospital is committed to providing you with superior service and compassionate care. It is important to us that you have the information you need to understand how your services will be billed and the payment policies that Medicare or your insurance plan requires us to follow. Your expectations are important, so please be sure to ask any questions before you arrive or while you are here. We are here to help. UAB Callahan Eye Hospital is a hospital-based outpatient facility. Your financial responsibilities, including co-pays, deductibles, and co-insurance, may differ from those in your physician’s office. Moreover, many insurance plans differ in the amounts they reimburse based on the coverage provided through your insurance plan. For example, you and your physician may agree on services or supplies not covered by your insurance, such as a premium lens or certain cosmetic procedures. Please be aware that some or all of these non-covered procedures and supplies are provided through the hospital and will require payment prior to service. Also, please be aware that you may receive two or more separate bills for services received at UAB Callahan Eye Hospital, including professional fees for anesthesia services, in addition to the fees from your surgeon. Each billing area has a customer service team to assist you with questions or concerns you may have. For questions regarding your bill, please call the phone number listed on your statement. We encourage you to take an active role in understanding your insurance policy and coverage. Since benefits and payments vary by insurance plan, our admissions office will call you once your surgery has been scheduled to discuss any questions or concerns you may have regarding your financial responsibility for the services to be provided. In addition, we encourage you to call your insurance provider to discuss the specifics of your plan. If you are not covered by insurance, you will be given a cost estimate and access to a financial counselor to work out a plan if you cannot pay in full prior to receiving services. 4 UAB Callahan Eye Hospital