needed for teaching welding at every level. Developed
by 35 of the industry’s top welding instructors, U/
LINC contains more than 18,000 pages of curriculum
resources connecting welding theory, practice and
knowledge in one place. Subscribers to U/LINC can
easily search, download and print out lesson plans,
class assignments, presentations, group-based
activities and more with in-depth directions, tips and
teaching strategies that leverage Lincoln Electric’s
more than 100 years of welding training experience.
“For 15 years, we have partnered with Lincoln
Electric to bring industry-leading welding content
to the manufacturing community, and we are proud
to further extend our partnership by providing
management support for the company’s U/LINC
program,” said Jeannine Kunz, vice president of
Tooling U-SME. “Our goal, as is Lincoln Electric’s,
is to bring the most relevant and forward-thinking
content to market, and by providing accessibility to
more people, we will ensure the industry’s workforce
is well prepared to perform in today’s and tomorrow’s
advanced manufacturing world.”
Plans call for U/LINC to migrate over to Tooling
U-SME this fall. Existing U/LINC subscribers will still
be able to access the U/LINC platform in its current
form until the transition is completed in January
2020.
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For more information on U/LINC, visit
education.lincolnelectric.com/ulinc
NDC Technologies Adds Language Support to its
Cloud-Based Customer Support Portal “myNDC”
NDC Technologies, a leading global provider of precision measurement and control
solutions, announces that its cloud-based support portal myNDC now offers language
support. Languages include French, German, Japanese, Spanish and Chinese.
“NDC is a global organization serving the diverse
needs of customers in over 60 countries in many
languages, says Mahesh Havildar, VP of Customer
Service for NDC Technologies. “Customer intimacy
and customer satisfaction is very important to us.
Offering multi-lingual support on myNDC enables
us to communicate to our customers in their own
language. This also allows us to accelerate the way
we help our customers by making access to content,
features and functions faster, easier and friendlier.”
NDC is continually enhancing myNDC to create the
most positive customer experience. And, the addition
of language support is just one more way NDC is
touching customers. myNDC offers 24-7-365 support
and enables NDC team members to efficiently
create incidents, view a customer’s installed base or
service history and tap into a comprehensive and
growing knowledgebase. Customers have access to a
rich database of frequently asked questions, can
quickly reach NDC support through several channels
and easily generate their own Return Material
Authorizations (RMAs) for product repairs. myNDC
also offers live chat for immediate support and
feedback to customer service requests.
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TUBE NEWS
July 2019
7