TTG Travel Awards 2018 Special Edition 49
Best Travel Agency – Chinese
Taipei Phoenix Tours International
Best Travel Agency – Thailand
Asian Trails
What is the one most important deci-
sion you have made for your business
this year?
This year our GSA department
aims to get more airlines GSAs to
provide more products for FIT. At
the same time our tour department
can arrange more group packages.
This will ensure we can get the
synergy of vertical integration.
William Chang
Chairman, Phoenix Tours International
What does this award mean to you?
As part of the service industry ,
we are dedicated to provide high
quality products and services to our
customers. Our goal is to strive
for excellence and ensure that the
price our customers paid is worth
their while.
We are honoured to receive
this award and will continue to
pursue further achievements in
the future.
What would you say are the three
most important factors a travel
agency needs to be successful?
First: it is important to listen to the
clients and provide what they need.
Second: continuous innovation
of products and services is
also essential.
Third: companies should provide
their staff with regular training and
education to enhance their profes-
sional knowledge and maintain all
service qualities. – Benjamin Pien,
general management
Yves van Kerrebroeck
Managing director, Asian Trails Thailand
What does this award mean to you?
This award again affirms our move
forward in going beyond the call of
duty in delivering exemplary travel
standards in Thailand. My aim,
alongside that of my team, is follow
the market trends of customer expe-
rience and lift the bar even higher.
What is the one most important deci-
sion you have made for your business
this year?
Asian Trails has been through some
challenging times for the past two
years, with acquisitions and seeing
the company being sold twice.
The turbulent times have finally
passed and with the solid owner-
ship foundation we have again, with
Luzi Matzig and Laurent Kuenzle
taking over the helm of Asian
Trails alongside FAIRFAX Canada /
Thomas Cook India, the company
is back in the hands of pure travel
professionals. This decision, with a
clear forward thinking strategy, is
the best decision we have made over
the past 12 months.
What would you say are the three
most important factors a travel
agency needs to be successful?
I have found myself always going
back to the core values of why Asian
Trails Thailand was founded in
1999. We all go through times of
ups and downs, but staying true to
your vision, mission and core values
– whatever the odds may be – has
proven to be a success formula up
to today.