40 TTG TRAVEL AWARDS 2018 SPECIAL EDITION
Airline Awards
Best Inflight Service
Qatar Airways Best Airline
Connectivity
Emirates Best Asian
Low-Cost Carrier
AirAsia
Marwan Koleilat
Regional senior vice president,
Qatar Airways Asia-Pacific Parujee Phadhana-Anake
E-commerce manager – Thailand, Myanmar, Cambodia,
Emirates Pattra Boosarawongse
Financial chief officer,
AirAsia Group
What does this award mean to you? What does this award mean to you? What does this award mean to you?
Qatar Airways is delighted to be recognised for
offering the Best Inflight Service for travellers.
It demonstrates our continued commitment to
exceeding passenger expectations with our dedi-
cation to customer experience.
Our customers are our priority and we con-
stantly look to go the extra mile to anticipate and
provide the comforts and services they need to
have a great flight journey.
This award will further motivate us to provide
only the finest service in the sky our passengers
have come to expect from Qatar Airways. This achievement is another milestone for Emir-
ates and I would like to share this award with all
Emirates staff and partners that are part of all
our success. It is a testament to the breadth of
our network of global destinations and seamless
connectivity to countless locations outside of
where we fly. It is a great honour to be named Best Asian Low-
Cost Carrier for an 11th time. The continued
recognition from our peers in the travel industry
is a reminder and motivation for us to stay true
to our mission so that everyone can fly.
How will you continue to outshine your competitors
in the marketplace next year and beyond? We will continue to invest heavily in digitalisa-
tion to improve the travel experience and make
it even more seamless and convenient, as well
as increase cost efficiency so we can continue to
offer low fares to our guests.
How will you continue to outshine your competitors
in the marketplace next year and beyond?
To maintain our status as an award-winning air-
line, Qatar Airways has consistently emphasised
a passenger-first approach in delivering best-
in-class experiences to our passengers. Not only
will we continue to excel in what we do best, we
constantly seek to break new innovative ground
to set ourselves apart from the competition.
A good example would be our patented
and widely acclaimed Qsuite which will be
introduced to more cities in Asia-Pacific in the
upcoming months.
What would you like to say to the travel agents who
voted for you as the best in your category?
We are thankful to our travel partners in Asia-
Pacific for this recognition and their unwavering
support. In line with our commitment to
excellence and innovation, we will continue to
explore meaningful ways to engage with our
travel trade partners.
As Qatar Airways continues with our network
expansion plans, partners and customers can
look forward to going to more places together
with us in 2019. Exciting upcoming destinations
include Tallinn, Estonia and Valletta, Malta.
Emirates, as a global connector of people and
passion, currently flies to 161 destinations in 86
countries/territories and we continue to expand
our fleet to serve more customers every year.
For 2018, we launched some exciting routes
such as Stansted (London) and Santiago de
Chile via Sao Paolo, and will soon launch a daily
service to Edinburgh.
Our attention to detail on our host of inflight
and on-ground services, customer loyalty
programme and exclusive added-value features
is what sets us apart from the rest and we strive
to ensure that Emirates’ products and services
are delivered to a standard that keeps us at the
forefront when consumers are deciding over a
selection of luxury airlines.
We also take pride in our multicultural
workforce, made up of more than 63,000 people
from over 170 different nations, who are able to
understand and respond to the various needs in
our extended consumer market.
What would you like to say to the travel agents who
voted you as the best in your category?
I would like to extend my thanks to all travel
agents for trusting our airline and supporting
us for many years. I would like to express my
conviction that Emirates is dedicated to fulfill
your needs and we strive to develop our prod-
ucts and services to satisfy all of your customers’
demands. – Mohammad Sarhan, manager
Thailand, Myanmar and Cambodia
How will you continue to outshine your competitors
in the marketplace next year and beyond?
What would you like to say to the travel agents who
voted you as the best in your category?
Thank you to everyone who voted for us. Your
confidence as well as support is important to us,
and we hope this fruitful relationship will con-
tinue in years to come. – Santisuk Klongchaiya,
CEO, AirAsia Thailand