38 TTG TRAVEL AWARDS 2018 SPECIAL EDITION
Resorts – Individual property and
Serviced Residences Awards
Best Serviced Residence Operator
Frasers Hospitality
What does this award mean to you?
It feels good every time we win this award, notwithstanding that this is the sixth time. We are honoured, very
honoured to have been recognised for our brands, but this award is really about the team.
As we celebrate our 20th anniversary, young by most standards, I want to say a big thank you to my team
for their dedicated and unrelenting commitment to bringing our vision alive: that of creating small, and big,
memorable experiences not just for our guests, but also for each other.
How will you continue to outshine your competitors in the marketplace next year and beyond?
Tonya Khong
Vice president Asia-Pacific, Frasers Hospitality
As we look ahead to the next 20 years and beyond, our focus on creating memorable experiences for our
guests will not change. However, how we do this will evolve. We are excited to be launching a new generation
of Capri by Fraser residences to cater to the changing lifestyle needs of millennial travellers.
At our new Capri by Fraser, China Square / Singapore opening in the first quarter of 2019, we will testbed
innovative experiences that we intend to roll out worldwide. This harnessing of technology will cut across all
our brands as we continue to anticipate and meet the needs of our guests.
But at the end of the day, we are about people and we need to continue to invest in our staff, train them,
recognise them and meet their professional goals and aspirations too.
What would you like to say to the travel agents who voted you as the best in your category?
We are immensely thankful for your support and recognition all these years. Our aim is to continuously
build on our foundation; providing home comforts in key locations with the assurance of sincere
service and uncompromising security, for business and leisure travellers alike. – Choe Peng Sum, CEO
Best Serviced Residence (Property Level)
Oakwood Premier OUE Singapore
What does this award mean to you?
We are extremely honoured to receive this award, and would like to thank the readers of TTG for their
recognition and support of Oakwood Premier OUE Singapore. Being voted as the Best Serviced Residence
(Property Level) is an affirmation of the quality and positioning of our property in the region, as well as my
team’s hard work and dedication from Day One.
As a young property in its first full year of operations in Singapore, it is truly heartening to be acknowl-
edged among all the established serviced residences in the industry. We have always aspired to be the best and
to deliver the best, and I am glad that Oakwood Premier OUE Singapore fulfilled this promise as a team.
How will you continue to outshine your competitors in the marketplace next year and beyond?
Roy Liang
General manager, Oakwood Premier
OUE Singapore
Our guests remain our top priority. We will continue to engage them in an organic way and integrate luxury
and convenience at every touchpoint. Achieving the right mix of quality product, personalised service and
programming is what makes the guest experience truly memorable and sets us apart from our competitors.
Through innovation and streamlining of processes, we will work to ensure we remain an efficient outfit in
delivering good customer service. With the support of great technology, the human touch will still remain at
the forefront for creating positive hospitality experiences. Providing my team with the appropriate training
and opportunities will help them advance in their skillsets and careers, resulting in higher efficiency and bet-
ter quality service for our guests.
It is also important that we look towards an international scale as our property matures. We will continue
to increase awareness of Oakwood Premier OUE Singapore as a top choice for luxury serviced apartments
not just locally and within the region, but also as being the best-in-class across the world.
What would you like to say to the travel agents who voted you as the best in your category?
We would like to thank all travel agents for the vote of confidence. I believe in growing together with our
stakeholders and business partners. When the industry and supply chain win, we win. With their constructive
feedback and genuine support, the team at Oakwood Premier OUE Singapore will continue to showcase our
very best to live up to our reputation.