30 TTG TRAVEL AWARDS 2018 SPECIAL EDITION
Hotels – Individual
Property Awards
The concept of heaven is anticipatory ... forget everything, for here in heaven
you are my guest.
– Jesse Browner
Best Luxury Hotel
Shangri-La Hotel,
Singapore Best Mid-Range
Hotel Ramada by
Wyndham Singapore
At Zhongshan Park Best City Hotel
– Singapore
Mandarin Orchard
Singapore
Bipan Kapur
General manager,
Shangri-La Hotel, Singapore Tony Cousens
General manager, Ramada by Wyndham
Singapore At Zhongshan Park Tan Kim Seng
Chief operating officer,
Meritus Hotels & Resorts
What does this award mean to you? What does this award mean to you? What does this award mean to you?
We are honoured to receive the award of Best
Luxury Hotel and share this recognition with the
entire Shangri-La Hotel, Singapore family. This
accolade is a testament to our commitment to
delight our guests every time by creating engag-
ing experiences straight from our heart.
Having recently relaunched the rejuvenated
Tower Wing after a substantial renovation, win-
ning this award reinforces our commitment to
innovate and evolve, so that we remain at the
forefront of the industry. We are extremely honoured to win this award for
the fourth time. This is a recognition that we are
on the right track in our service provision and
gives us the confidence to pursue even higher
levels of service excellence.
This award is the result of a collective team ef-
fort to ensure guests are well taken care of at both
the Ramada by Wyndham Singapore At Zhong-
shan Park and our sister property, Days Hotel by
Wyndham Singapore At Zhongshan Park. We take inspiration from being recognised by in-
dustry professionals for the hard work and effort
our team dedicates on a day-to-day basis.
Not only does this award attest to the endur-
ing power of Mandarin Orchard Singapore as
an iconic hospitality brand, it also serves as a
welcome validation of our continuing connec-
tion with esteemed partners and customers.
We are ever more determined to make a differ-
ence where it counts with our target audiences.
How will you continue to outshine your competitors
in the marketplace next year and beyond? How will you continue to outshine your competitors
in the marketplace next year and beyond?
The hospitality industry is very dynamic and we
have been keeping ourselves up to date on ever-
changing trends in order to better meet the needs
of our guests.
We continue to drive Wyndham’s “Count on Me”
service culture that defines how we interact with our
guests and partners. There is no ‘one size fits all’
approach and it is important that our team mem-
bers are focused on engaging our guests and deliver-
ing a great experience at every touchpoint each stay.
Our main asset will be our people and the Hu-
man Resources, Talent Development and Quality
team is working hard on retaining, re-training and
cultivating a high level of energy and team spirit in
our organisation. My personal philosophy is: “When
we have a happy team, the team will go all out to
make our guests happy.” Being in the business of PEOPLE, we recognise it
is only in really understanding the customer that
we can deliver on opportunities for innovation
and value optimisation that stand to differentiate
us in the marketplace.
In this day and age, we have access to so much
information about what today’s customer looks
like and what they look for. We intend to use
such information to keep responding creatively
to challenges and competition, whether in terms
of adding value to our product and service
offerings, implementing real-time marketing
strategies or incorporating the latest technology
to capture a wider customer base.
How will you continue to outshine your competitors
in the marketplace next year and beyond?
While we continuously innovate to deliver
solutions and craft experiences to stay ahead of
the curve, sincere hospitality lies at the core of
our service.
This starts with continuous conversations with
our guests to gain in-depth understanding of
their needs and motivation. With a meaningful
perspective of their needs, combined with a pas-
sionate team of associates, we are able to translate
that information and deliver personalised experi-
ences beyond the expectations of our guests.
What would you like to say to the travel agents who
voted for you as the best in your category?
This outstanding achievement for the hotel re-
flects our partners’ faith in us and their loyalty to
our brand in a sector where competition is fierce
and hospitality standards are ever increasing.
I would like to express my sincere gratitude
and heartfelt appreciation to those who voted for
us. We are honoured by this news and it drives
our team to continue to prove ourselves deserv-
ing of this distinguished award.
What would you like to say to the travel agents who
voted you as the best in your category?
A big thank you to our travel agent community
for their support and recognition, and be assured
that we will continue to strive and stay motivated
to deliver the best within our capacity for
your customers.
What would you like to say to the travel agents who
voted you as the best in your category?
We dedicate this win to them, our trusted part-
ners, whose friendship and support we continue
to be most grateful for.