24 TTG Travel Awards 2018 Special Edition
Travel Services Awards
Best Cruise Operator Dream Cruises
What does this award mean to you?
We are extremely honoured to
receive this recognition and be part
of the best in the Asia-Pacific travel
trade. We could not have not done it
without the continuous support of
our guests, trade and media partners,
especially TTG. I would like to share
this award with all of the Dream
Cruises colleagues for their tireless
work and dedication in making
Dream Cruises the brand it is today.
Thatcher Brown (left)
President, Dream Cruises
Michael Goh
Senior vice president – international sales,
Star Cruises
How will you continue to outshine your
competitors in the marketplace next
year and beyond?
Launching two mega ships
within 12 months had enabled us
to rapidly double our capacity and
expand our brand footprint in the
region. Dream Cruises has estab-
lished a strong and clear DNA for
its brand. We are Asian at heart and
international in spirit. Our goal is
to continue to provide a memorable
vacation that will exceed our guests’
expectations by delivering unique
and innovative destination experi-
ences, exemplary service and out-
standing value. We want to ensure
we are creating a transformational
journey at sea for each and every
passenger who sets foot on board a
Dream Cruises ship.
What would you like to say to the
travel agents who voted you as the
best in your category?
We are most grateful to our dedi-
cated travel agents and distribution
partners, who have loyally supported
us from day one. Many of our travel
partners have worked with Genting
Cruise Lines in support of our sister
brand, Star Cruises, for nearly 25
years. We thank you for your votes
and honouring us with this award.
– Thatcher Brown, president
Best Luxury Cruise Operator Regent Seven Seas
What does this award mean to you?
We are honoured to win this award.
TTG is one of the most respected
names in travel, which makes this
win even more rewarding for Re-
gent Seven Seas Cruises. This award
further reinforces our reputation of
offering the most luxurious fleet at
sea, and we’d like to thank the TTG
community for their continued
support. We can’t wait to introduce
even more travellers in the region to
our all-inclusive luxury cruising.
Constance Seck
Director of sales South-east Asia,
Regent Seven Seas
How will you continue to outshine
your competitors in the marketplace
next year and beyond?
Regent Seven Seas Cruises’ newest
ship launching in February 2020,
Seven Seas Splendor, will set a
new standard for luxury by striving
for the ultimate achievement –
perfection – and will be the best
way to travel to the world’s most
beautiful destinations.
We also recently completed the
final phase of Regent Seven Seas
Cruises’ $125 million fleet-wide re-
furbishment, elevating the elegance
of our entire fleet to the standard
set by the all-balcony, all-suite Seven
Seas Explorer.
What would you like to say to the
travel agents who voted you as the
best in your category?
We are grateful to the incredible
travel agent community for their
unwavering support. Our travel
partners are critical members of our
extended Regent Seven Seas Cruises
family and this recognition only
reinforces our dedication to deliver
the highest standards of excellence
in the travel industry.
Best Car Rental Company Avis Budget Group
What does this award mean to you?
We are thrilled to win this award.
At Avis Budget Group, we pride
ourselves on our excellent customer
experience, service and products.
This award is testament to the all
hard work we are carrying out
around the world to bring the
best possible mobility solutions to
our customers.
Angeline Tang
Regional director – leisure travel &
partnerships, Asia, Avis Budget Group
How will you continue to outshine
your competitors in the marketplace
next year and beyond?
We are continuously examining
the overall customer journey to de-
termine how we can make it more
streamlined, transparent, conveni-
ent, personalised and seamless for
our customers. From mobile apps
to connected cars to new offers and
processes, our goal is nothing short
of making car rental more closely
matched with today’s on-demand
mobility services.
At the same time, we are building
new platforms, technologies and
capabilities to further revolutionise
the customer experience as vehicles
become more autonomous. What would you like to say to the
travel agents who voted you as the
best in your category?
business. Technological advances
have significantly changed our
business landscape and resulted
in evolving consumer behaviour
and preferences.
To maintain our position as a
leading travel insurance provider
in Asia, we are constantly looking
for ways that better meet consumer
needs, including investment in
digital platforms and mutually
beneficial travel partnerships, to
create an even more seamless cus-
tomer experience. travel agents who voted you as the
best in your category?
First and foremost, we would like
to thank everyone who voted. This
award and recognition means so
much to us. Travel agents are our
partners, and so we feel honoured
to receive this award as voted by
our peers. It is very important to us
that we work together and listen to
our partners, as we progress in our
innovation to help deliver the most
streamlined, effective and enjoyable
mobility from end to end.
Best Travel Insurance Company AIG
What does this award mean to you?
The team at AIG are honoured
that our efforts and capabilities
have been recognised by TTG
readers. Winning this award is a
testament to our team’s dedication
and commitment to our clients
and partners.
How will you continue to outshine
your competitors in the marketplace
next year and beyond?
Nutrudee Kusolsinchai (left)
Travel insurance manager, AIG Thailand
Arthit Amornkul
Assistant vice president, head of group
consumer insurance, accident and health –
personal accident
Providing excellent customer ser-
vice at every customer touchpoint is
the foundation that underpins how
we manage our travel insurance
What would you like to say to the
Being voted as the Best Travel
Insurance Company is possible
because of the commitment and
dedication of our professional net-
work of travel agency partners, who
undertake the digital transforma-
tion with us and who are integral
to our success today. This award
celebrates our journey together and
we look forward to our contin-
ued partnership in the coming
years. – Claudia Salem, CEO AIG
Singapore and head of country
operations, South-east Asia