12 TTG TRAVEL AWARDS 2018 SPECIAL EDITION
Travel Hall of Fame
Royal Caribbean International
Regal Airport Hotel
This year HSBC and Bank of Chi-
na set up new branches at the hotel
and we welcomed the first-of-its-
kind “Drop & Fly” Airport Service
counter at our hotel for Mercedes-
Benz Passenger Car customers. Here in South-east Asia, we
launched the longest-running pro-
gramme on Voyager of the Seas.
What three factors are critical in
bringing your organisation continually
forward into the future? Innovation is part of our brand
DNA. We constantly introduce
revolutionary ship designs and first-
at-sea onboard amenities. Secondly,
our hallmark Gold Anchor Service
delivers a warm, friendly and per-
sonalised service to all guests. Lastly,
our travel agents play a big part as
our greatest ambassadors.
What three factors are critical in
bringing your organisation continu-
ally forward into the future?
John Girard
Vice president of development, area
general manager (Hong Kong) of Regal
Hotels International and general manager,
Regal Airport Hotel We plan on focusing on digital sales,
trying to hit a wider spectrum of
social media platforms and develop-
ing new markets internationally.
In terms of business strategies,
we plan on delivering new sales pro-
grams, customer-oriented products
and benefit selling programs.
We will continue developing and
upgrading our hotel facilities, rein-
forcing products and room features. How has your organisation stayed
ahead of the competition this year? What can your trade partners and
customers look forward to in doing
business with you in 2019? How has your organisation stayed
ahead of the competition this year?
One of our competitive edges is our
unique location as the only hotel
attached to the Hong Kong Inter-
national Airport by an enclosed
linkbridge and just a two-minute
walk from the arrival halls. The
AsiaWorld-Expo Convention Cen-
tre is also in close proximity. The Hong Kong-Zhuhai-Macau
bridge is expected to open soon and
put the three cities within an hour’s
commute of each other. Being in
close proximity to the bridge, Regal
Airport Hotel is expecting to receive
an influx of high value-added over-
night visitors. This year for our Mediterranean
and Caribbean cruises, we launched
Symphony of the Seas with ground-
breaking innovations like the Ulti-
mate Family Suite with an indoor
slide, the 10-deck high Ultimate
Abyss slide, AquaTheatre, Board-
walk and Central Park.
Angie Stephen
AVP, managing director, Asia-Pacific,
Royal Caribbean International
What can your trade partners and
customers look forward to in doing
business with you in 2019?
For 2019, we will excite everyone
with our Double Quantum Year
and our brand new ship, Spectrum
of the Seas, in Asia. She is the first
of the Quantum Ultra Class with
never-before-seen features such as
Sky Pad, the VR bungee trampoline
experience and the two-level Ulti-
mate Family Suite with an in-room
slide, as well as a palate of new din-
ing concepts. This will be followed
by the six-month South-east Asian
season of Quantum of the Seas.