GOVERNANCE & MANAGEMENT Page 53 Nov / Dec , 2022 | TimeSharing Today
staffing shortages and retain current associates without compromising service quality exist ?
A viable strategy
I believe it does , but only if we commit to keeping the people who are the backbone of our resorts at the forefront of our focus , actively and consistently demonstrating that their concerns are heard and their contributions are valued .
During our mandatory resort closures at the beginning of the pandemic , our People & Culture Team implemented a call campaign to check in with furloughed workers and help them navigate the complex unemployment application forms . To assist with pay gaps , they distributed electronic grocery store gift cards .
They remained in contact with our displaced associates , frequently checking in on them , and if necessary , providing them with another grocery card . This program was so effective that when we reopened , over 90 percent of our line-level staff returned .
Focus on retention
Now that we have shifted our focus back to retention , our strategy is to foster a culture that is genuinely associate-centric , one in which our workers not only want to stay , but also feel they truly belong . Our People & Culture Team is focused on cultivating employee engagement to address the “ quiet quitting ” phenomenon . The team is working to implement a forum in which associates can provide feedback as well as schedule listening sessions with upper management to foster open and honest dialogues .
As we continue to expand and seek out new associates to staff our resorts , our Talent Acquisition Team is focused on emphasizing the many perks of being part of the Grand Pacific Resorts family , including competitive compensation in alignment with the current market , a robust benefits package , employee referral programs , and sign-on and 90-day bonuses . We also gift our associates a new pair of work shoes and complimentary meals during their shifts .
Further , to demonstrate our commitment to our associates ’ personal and professional growth , we provide educational training platforms and offer career succession opportunities .
Our Housekeeping Enrichment Program helps interested associates learn English along with computer and financial skills .
Our BE EPIC Trailblazer Program , which boasts multiple Grand Pacific Resorts graduates , helps train future general managers by laying out viable career roadmaps for our associates , detailing the significant opportunities that exist for promotions from within . Explaining these potential careers and providing the necessary tools and resources helps our associates envision pathways to a future within their reach .
Ultimately , we must make a concerted effort to convey to our associates that we don ’ t view them as temporary or expendable , but as indispensable members of our larger family whom we hope will grow alongside us for many years to come .
Nigel Lobo , RRP , is chief operating officer of Grand Pacific Resorts .
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