Trustnet Magazine 55 October 2019 | Page 46

In the back [ PLATFORMS & PENSIONS ] 46 / 47 With Hargreaves Lansdown cutting its exit charges, John Blowers asks if existing users should consider switching to a different platform Should I stay or should I go? W ith around 1.2 million clients, Hargreaves Lansdown dominates the UK platform market and it is unlikely you will have missed the news that it has recently simplified – and reduced – its charges. The “star reduction” is the removal of the unpopular exit fee and account-closure charge which act as a significant barrier to moving to another platform or broker. This unprompted generosity is expected to cost Hargreaves around £3m in lost revenue, but in reality, the platform will barely notice this hit, such is its scale and profitability. Some commentators have speculated it was about time the country’s most expensive platform brought its pricing FE TRUSTNET It looks like Hargreaves jumped before it was pushed into dropping exit fees in an attempt to generate some positive PR in a year it will be keen to forget in line with the competition, but it is more likely that its generosity is being driven by two factors: • The Financial Conduct Authority has declared war on exit fees and this was the most notable fee reduction in Hargreaves’ announcement • Hargreaves has been embroiled in Neil some positive PR in a year it will be Woodford’s fall from grace, retaining his funds on its best-buy list long after performance merited removal It looks like Hargreaves jumped before it was pushed into dropping exit fees in an attempt to generate keen to forget. Several competitors had already taken this step and the regulator is keen to see barriers to free movement between platforms removed so people don’t feel trustnet.com