Trust Talk Magazine Spring/Summer 2020 (Austin) | Page 23

Keeping the Right Candidate Training You’ve completed the grueling process of finding the right candidate, now comes the task of training them. As much as someone might be a self-starter or go-getter, giving them the right tools and knowledge is key to their success at your company. Here are four tips on how to train your workforce effectively: Have a plan A new employee’s onboarding experience can make or break their impression of your business and whether it’s a place they can see themselves long-term. Putting things in place, such as having a schedule of what they will be doing during their training and what information they need to be briefed on is crucial to starting your relationship with your employee off on the right foot. Blend online and in-person training Online training allows employees to learn at their own pace and refer back to information they learned, while in-person training can help them retain information initially and gives them the opportunity to ask questions. Answer questions A new employee asking questions shows they’re engaged and determined to get things right! Giving them accurate and timely information is crucial to their success. Take a moment to answer their questions; it can save you valuable time in the future! Follow Up Finally, your employee is trained and deep in the throes of their work. Now, it is important to build and maintain a relationship with them. Building a healthy rapport lets them know that you value their feedback and want to know how things are going. Consider scheduling monthly meetings together and quarterly performance reviews to check in on how they’re acclimating to the business. Letting your employee be heard can make all the difference in preventing turnover. Don’t let your search and training be all for nothing! • • • Ultimately, clear communication can make or break a candidate or employee’s relationship to your business. By prioritizing what is important to you and asking the right questions, you will find the right candidate. And when it comes to maintaining your relationship with a new employee, letting them have a voice and listening will make all the difference. *Leadership IQ and Harvard Business Review **As a matter of policy, BBB does not endorse any product, service or business. Be flexible and start slow Starting a new job in new surroundings can be a nerve-wracking experience for new hires. Give them the time they need to acclimate to your work environment, as it may be different than what they’ve experienced before. BBB TRUST TALK 21