TA B L E O F C O N T E N T S
02 Letter from your
Regional Director 14
03 Reviewing and Retooling
Your Online Privacy 15
The Importance of
Workplace Health and Safety 04 FAQs: Understanding your
BBB Accreditation 18
2018 Torch Awards for
Marketplace Ethics 09 Building Trust: BBB and
the Value of Accreditation 22
BBB’s Mission,
Vision & Standards
Letter from the CEO
Scams & Inquiries
New Accredited Businesses
11
12
BBB Business Tips
BBB in the Community
24
25
BBB TRUST TALK
1