TRUST TALK
SPRING / SUMMER 2 0 20 | Be t t er Busine s s Bur e a u ®
COVID-19 changed how businesses operate and what people expect . Here ’ s how to deliver . pg . 4
How Design Thinking Can Reshape Your Business
A different approach to problem solving . pg . 20
Tackling COVID-19
How Karavel Shoes faced the COVID-19 pandemic head on . pg . 17
Spotting Scams and Knowing What to Do about Them
The information you need if a scam targets your business . pg . 24