recently , we had primarily focused on providing engineering and design services for broadband cable companies , aiding their growth or the maintenance of their outside-plant networks . The way that we are striving to develop the business is to leverage innovation and technology that increases quality and timeliness for any telecommunications company . The broadband cable industry in the US has really only been around for 50 years , and for the most part , the processes and practices have remained relatively the same . We ’ ve developed a culture of questioning these traditional practices .”
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TrueNet holds ten offices across the US , having closed a number of what it refers to as ‘ satellite operation centers ’ during the pandemic . As Bao expands : “ We have active programs everywhere from Seattle to South Beach , Florida , and have offices that acted as posts for our engineers and technicians based in those regions – including operation centers in close proximity to our customer offices . During the pandemic , we closed a number of these and enhanced our remote-working model .
“ The productivity of our designengineering group , which makes up roughly half of our company , increased significantly ,” he continues . “ And when we ran further tests , we found that our employees ’ work-life scores had improved too . So , all round it was a good thing .”
Increased productivity among the office staff wasn ’ t the only change that TrueNet observed . “ Something noteworthy about our place within the industry , is that we provide our services to assist our customers on what we call
Nearly 27 million households are without access to high-speed internet in the US
Business As Usual ( BAU ) projects ,” Bao says . Nearly all of our major customers provide services to both residential and commercial consumers . During lockdown , the traditional pattern of usage was turned on its head . Usually , during the day , providers have to supply high-speed internet to businesses , for which robust connections have specifically been built ( in a lot of cases , fiber-to-the-business ). This
“ completely changed with everybody working from home . Suddenly , our customers needed us to augment their residential networks . We found ourselves providing higher bandwidth connections to people ’ s homes in order to preserve the same level of capacity . This meant a great deal more opportunities for us .”
As technology evolves , so the demand for faster connection speeds increases , upon which the market increasingly comes to rely . For TrueNet , therefore , continual investment is a necessity . Recently , the company ’ s strategy has included large investments in construction machinery , such as boring rigs and trenchers , as well as developing field data collection tools and tablet applications that assist their engineering efforts . In some cases , this has seen project completion time reduce from weeks , down to mere days .
“ One of the larger and more exciting technologies that we have employed is Light Detection and Ranging ( LiDAR ) for the collection of data regarding our engineering efforts ,” Bao states . “ In the past , we would have sent out a crew of field engineers to our customers ’ prospective network locations , who
TrueNet
would gather all of the telemetry geodata , addressing and routing information and
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