Trends in ITSM Market 2016-2020 Trends in ITSM Market 2016-2020 | Page 2

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EMC Infra
Epicor Software
FrontRange Solutions
Fujitsu
HEAT Software
Hornbill
LANDesk Software
ManageEngine
Microsoft
OMNINET
Oracle
SAManage
Serena Software
ServiceNow
Sunrise Software
SunView Software
Symantec
SysAid Technologies
TCS
TOPdesk
Vivantio
VMware

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Market driver
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Need to reduce IT costs while gaining flexibility
For a full, detailed list, view our report

Market challenge
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Lack of quality standards in SLAs
For a full, detailed list, view our report

Market trend
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Increased adoption of third platform
For a full, detailed list, view our report

Key Questions Answered in this Report
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What will the market size be in 2020 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?