Training Catalog 2019 Training Catalog Jan 2019 | Page 77

Workplace Diversity
Improving diversity knowledge is a required component of every
company. With more and more businesses having global presence
workplace diversity is a forgone conclusion. Your participants will be
able to use strategies to be proactive and remove barriers. They will
be shown how to build and encourage diversity in their workplace
and community.
Our Workshop Diversity course will help participants understand
what diversity is, and how they can create a more diverse
environment. They will be instructed on how to use active listening
and employ effective questioning techniques. By learning the right
complaint resolution skills and choosing the right course of action
communication throughout your business will be strengthened.
Course Outline:
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Understanding Diversity
Understanding Stereotypes
Breaking Down the Barriers
Verbal Communication Skills
Non-Verbal Communication Skills
Being Proactive
Coping with Discrimination
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Dealing with Diversity Complaints as a
Person
Dealing with Diversity Complaints as a
Manager
Dealing with Diversity Complaints as
an Organization
Workplace Harassment
Harassment can be based on a variety of factors such as race,
sex, and disability. Experiencing an uncomfortable situation in
the workplace may be more than an unpleasant event; it may
be against the law. This alone is what makes this topic very
important for every organization.
Our Workplace Harassment workshop will give participants the
tools to recognize harassment when it occurs. It will help them
understand their rights and responsibilities, and create a safe
environment for all. Through this workshop your participants
will recognize that it is necessary for everyone to identify
harassment and exercise anti-harassment policies.
Course Outline:
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The Background
Developing an Anti-Harassment Policy
Policies in the Workplace
Proper Procedures in the Workplace
False Allegations
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Other Options
Sexual Harassment
Mediation
Conflict Resolution
The Aftermath