Training Catalog 2019 Training Catalog Jan 2019 | Page 25

Business Writing
Writing is a key method of communication for most people, and it’s one that
many people struggle with. Writing and communication skills have degraded
with more and more people communicating through email and text
messaging. Developing writing skills is still important is the business world as
creating proper documents (such as proposals, reports, and agendas), giving
you that extra edge in the workplace.
The Business Writing workshop will give your participants a refresher on
basic writing concepts (such as spelling, grammar, and punctuation), and an
overview of the most common business documents. These basic skills will
provide your participants with that extra benefit in the business world that a
lot of people are losing.
Course Outline:
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Working with Words
Constructing Sentences
Creating Paragraphs
Writing Meeting Agendas
Writing E-mails
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Writing Business Letters
Writing Proposals
Writing Reports
Other Types of Documents
Proofreading and Finishing
Call Center Training
Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call
Center Training will help provide those skills. This course will help your
participants improve their phone skills which will make them more confident,
improve sales, and help gain new customers while retaining your current
cliental. A more confident employee is also one that is happier, and happier
employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will
learn the skills to improve productivity and performance. This will produce a
positive environment throughout your company and help influence the
organization as a whole. Evaluating metrics and coaching are also used to make
sure the participants are reaching their potential, and to keep their skill-set at a
high level.
Course Outline:
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The Basics
Phone Etiquette
Tools
Speaking Like a Star
Types of Questions
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Benchmarking
Goal Setting
Key Steps
Closing