Training Catalog 2019 Training Catalog Jan 2019 | Page 18

Administrative Support
Administrative assistants are a key part of most office environments. They work
quietly in the background, ensuring that the business runs smoothly and efficiently.
This workshop will give new administrative assistants tools that will make them that
person that the office can’t live without. Experienced administrative assistants will
learn new tools that will make them more efficient and valuable than ever.
In the Administrative Support course, participants will learn the core skills that will
help them use their resources efficiently, manage your time wisely, communicate
effectively, and collaborate with others skillfully. The practices presented in this course
may take time to be a part of your daily work routine. However, making the
commitment to consistently apply the concepts every day is the key to changing and
adopting new behaviors in a short amount of time.
Course Outline:
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Getting Organized, Part One
Getting Organized, Part Two
Managing Time
Getting It All Done On Time
Special Tasks
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Verbal Communication Skills
Non-Verbal Communication Skills
Empowering Yourself
The Team of Two
Taking Care of Yourself
Anger Management
Controlling and limiting anger is important in every aspect of one’s life.
Without control you are putting limits on what you can accomplish.
Anger can be an incredibly damaging force, costing people their jobs,
and personal relationships. However, since everyone experiences anger,
having a constructive approach to manage it effectively can turn it into
a valuable asset.
Our Anger Management workshop will give your participants that
constructive approach. Participants will learn how to identify their
anger triggers and what to do when they get angry. Through specific
coping and planning techniques, anger can become a positive tool.
Course Outline:
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Understanding Anger
Do’s and Don’ts
Gaining Control
Separate the People from the Problem
Working on the Problem
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Solving the Problem
A Personal Plan
The Triple A Approach
Dealing with Angry People
Pulling it All Together