Training 001 | Page 7

OBJECTIVES  Describe the concept of a team, and its factors for success  Explain the four phases of the Tuckman team development model and define their characteristics  Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)  Discuss the uses, benefits and disadvantages of various team-building activities  Describe several team-building activities that you can use, and in what settings  Follow strategies for setting and leading team meetings  Detail problem-solving strategies using the Six Thinking Hats model -- and one consensusbuilding approach to solving team problems  List actions to do -- and those to avoid -- when encouraging teamwork