What to do as a Leader
Team conflict is normal in this phase, and is a
catalyst for creativity. But the leader must
address any conflict immediately and directly so
issues don't fester. Once you understand two
sides to an issue, you can help the team
generate a win-win solution. Assertive
communication is an important skill during this
phase of the group's evolution. It is also
important to help team members continue to
build trust.