STAFFING SOLUTIONS
DIGITAL FLUENCY, EMOTIONAL INTELLIGENCE AND ADAPTABILITY NOW DEFINE GREAT SERVICE. AS AI AND ELEARNING RESHAPE ROLES, STAFF MUST UPSKILL CONTINUOUSLY – BALANCING INNOVATION WITH GENUINE CONNECTION TO MEET GUESTS’ EVOLVING EXPECTATIONS.
The hospitality and food & beverage( F & B) industry has always been about people – warm welcomes, memorable meals and great service that create lasting impressions. But as technology becomes central to the guest experience, the definition of“ great service” is evolving fast.
According to Sarah Wilding, Marketing Coordinator at New Leaf Technologies( NLT), today’ s most in-demand hospitality professionals need to
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