TracePack.Brochure | Page 18

Support Support & Consumables Support We firmly believe in having a long term relationship with our customers, and as such, we stock a full range of spares in order to support all of our products. We have a dedicated technical support team who are available to help with machine breakdowns, installations and necessary training needed and any queries you may have with regards to your machine. Services and repairs are carried out by our internationally trained Technical Support department, who will attend to any breakdown (whether telephonically or in person) within a period of 24 hours of reporting the breakdown. 16 Our aim is to keep you up and running, and we will do our utmost to ensure that you are. Speak to us about our maintenance contract which can be purchased with your machine as a value added service to give you peace of mind when it comes to making sure your