TPDCO CUSTOMER CARE TRAINING
Recognized as “ bad luck ” day , Friday the 13th ( April 13 , 2018 ) turned out to be a lucky day for Sixteen TPDCo staff members who gathered in the ballroom of the Montego Bay Convention Centre for a customer care workshop .
Dubbed “ Creating a Better Me ”, the workshop was conceptualized with a view to sharpen the customer-care skills of our internal customers and to reinforce their fit and role in the mandate and image of the organization . The content focused primarily on telephone etiquette which governs the correct handling of incoming and outgoing calls ; grooming hygiene and general decorum ; and overall general care and customer management .
That participants verbalized their appreciation for the workshop and are anxiously anticipating more self development intervention to concretize a feeling of value to the comany .
The training was specially customized and executed by Erica Brown Whittingham of the training unit .
HERE ’ S WHAT SOME OF THE PARTICIPANTS HAD TO SAY ABOUT THE TRAINING “ Very informative as it had us interacting and involved ” - Shanieka Rhoden
“ It was a refreshers course for me , but informative and reinforcing . I liked how we got the chance to express ourselves ” - Tashorn Hill
“ Enlighting and a lot of information delivered in a short time . The presenter did extremely well and it was well received .” - Anthia Cookhorne - Jackson
“ It was educating and I learnt a lot about customer service and the different types of customers ” - Javon Brown
( Top ) The group had fun doing newspaper acticitivities ( Centre ) The participants gather for a photo