TPDCO CUSTOMER CARE TRAINING
Recognized as“ bad luck” day, Friday the 13th( April 13, 2018) turned out to be a lucky day for Sixteen TPDCo staff members who gathered in the ballroom of the Montego Bay Convention Centre for a customer care workshop.
Dubbed“ Creating a Better Me”, the workshop was conceptualized with a view to sharpen the customer-care skills of our internal customers and to reinforce their fit and role in the mandate and image of the organization. The content focused primarily on telephone etiquette which governs the correct handling of incoming and outgoing calls; grooming hygiene and general decorum; and overall general care and customer management.
That participants verbalized their appreciation for the workshop and are anxiously anticipating more self development intervention to concretize a feeling of value to the comany.
The training was specially customized and executed by Erica Brown Whittingham of the training unit.
HERE’ S WHAT SOME OF THE PARTICIPANTS HAD TO SAY ABOUT THE TRAINING“ Very informative as it had us interacting and involved”- Shanieka Rhoden
“ It was a refreshers course for me, but informative and reinforcing. I liked how we got the chance to express ourselves”- Tashorn Hill
“ Enlighting and a lot of information delivered in a short time. The presenter did extremely well and it was well received.”- Anthia Cookhorne- Jackson
“ It was educating and I learnt a lot about customer service and the different types of customers”- Javon Brown
( Top) The group had fun doing newspaper acticitivities( Centre) The participants gather for a photo