Efficient and Timely Service Delivery ( SD )
GOAL STATEMENT : Provide efficient and effective services that match community needs and expectations
OBJECTIVE 1 : Build and maintain strong relationships with regional and community partners
Initiative 1 : Enhance program partnerships with recreation and cultural resources partners , economic development partners and other partner agencies
Initiative 2 : Reinforce planning partnerships with regional partners
Initiative 3 : Strengthen delivery partnerships with Garner Volunteer Fire-Rescue , Inc ., and other services partners
OBJECTIVE 2 : Provide quality services at a reasonable cost to residents and businesses
Initiative 1 : Ensure fee structure is balanced between cost recovery and value to end user
Initiative 2 : Privatize or use contract services when appropriate
Initiative 3 : Continue efficient use of resources
OBJECTIVE 3 : Foster attractive workplace culture to recruit and retain outstanding personnel
Initiative 1 : Bolster recruitment of diverse , highly qualified pools of applicants
Initiative 2 : Focus on retention of high-performing personnel
Initiative 3 : Provide staffing tools , support and training to aid in retention , staff development and outstanding customer service
OBJECTIVE 4 : Nurture a culture of excellent customer service
Initiative 1 : Maintain adequate staffing levels
Initiative 2 : Enhance access to government and relevant information
Initiative 3 : Inspire a shared vision among staff