Efficient and Timely Service Delivery( SD)
GOAL STATEMENT: Provide efficient and effective services that match community needs and expectations
OBJECTIVE 1: Build and maintain strong relationships with regional and community partners
Initiative 1: Enhance program partnerships with recreation and cultural resources partners, economic development partners and other partner agencies
Initiative 2: Reinforce planning partnerships with regional partners
Initiative 3: Strengthen delivery partnerships with Garner Volunteer Fire-Rescue, Inc., and other services partners
OBJECTIVE 2: Provide quality services at a reasonable cost to residents and businesses
Initiative 1: Ensure fee structure is balanced between cost recovery and value to end user
Initiative 2: Privatize or use contract services when appropriate
Initiative 3: Continue efficient use of resources
OBJECTIVE 3: Foster attractive workplace culture to recruit and retain outstanding personnel
Initiative 1: Bolster recruitment of diverse, highly qualified pools of applicants
Initiative 2: Focus on retention of high-performing personnel
Initiative 3: Provide staffing tools, support and training to aid in retention, staff development and outstanding customer service
OBJECTIVE 4: Nurture a culture of excellent customer service
Initiative 1: Maintain adequate staffing levels
Initiative 2: Enhance access to government and relevant information
Initiative 3: Inspire a shared vision among staff