Decentralized Review System for Transparent and Accountable Governance
individuals share their experiences and opinions about a particular item or experience . It allows for ongoing evaluation and feedback on the performance of government agencies and programs and helps to identify areas of strength and areas for improvement .
A review system can also serve as a mechanism for holding government officials accountable for their actions and decisions by establishing clear criteria for evaluating performance and imposing consequences for non-compliance . This can build trust and confidence in citizens about the government and encourage more effective and efficient decision-making . Additionally , a review system can help to identify and address any issues or problems that may arise in the governance process and provide a forum for addressing the concerns and grievances of citizens . Overall , a robust review system can ensure that governance is responsive , transparent , accountable , and aligned with citizens ' needs and priorities .
In digitally transformed governance , there will be both humans and autonomous technology on the provider side of governance that process-enable-deliver services to the receivers . The decisions in processing a request might involve humans and / or autonomous digital agents . Once such governance is in place , the reviews from people , who benefit from the governance services , will improve the quality of services . Currently , there are governance systems in the shape of a web portal that includes a public review system , but all these implementations are based on centralized technologies . Such centralized systems let administrators tamper with the feedback and let them post dubious review comments .
An example of this is a complaints channel , but again , such a complaint system still is controlled by a central authority . What if this central authority itself is compromised or corrupt ? In such cases , the complaints may never produce the intended effect . In this paper , we present a complete end-to-end decentralized review system based on blockchain technology to overcome the shortcomings of the existing centralized review systems , where a single entity controls all the reviews creating distrust in the review system . Such a blockchain-based system can at least preserve and hopefully improve the quality of governance and ensure that governance is responsive , transparent , and accountable .
In this document , we present how we systematically engineer blockchain technology together with encryption resulting in an accountable-transparent-trusted review system that is independent of owners / providers of the businesses that deliver such services / goods . To implement this Decentralized Review System , the Solana Blockchain and IPFS are utilized . Essentially , we typecast a review as a transaction , which is stored on this high-performance Solana blockchain platform . Since at times , reviews might be very large , IPFS protocol is used for storing such reviews , and on Solana , we store the references to those bulky parts of the reviews . Furthermore , our implementation also makes the reviewer accountable through a specific
50 April 2023