Tourist Vocational Training Course number_1 | Page 19

HOW TO BE THE PERFECT TRAVEL AGENT

Being a travel agent is a hard work but if travelling around the world and visiting other places sounds good to you, definitely this is a great career for you. Many skills are required to become a travel agent, so you will need to have:

- good customer service skills.

- good organization skills.

- the ability to cope with pressure in busy times.

- a knowledge of geography.

- the ability to work as a member of a team.

- UT skills.

- strong communication skills ( face to face and over the telephone).

As a travel agent your work would include:

- helping customers to find a suitable package holiday.

- checking the availability of the chosen holiday by telephone or computer.

- making bookings using a computer system.

- contacting customers when tickets arrive and collecting final payments.

- informing customers about changes such as cancelled flights.

You can find work with independent travel agencies or large travel chains with many branches. But even if the net provides customers the possibility to arrange their holidays directly, the role of a travel agent is essential when you want someone else to organize travel arrangements in order to avoid future problems.

Travel services is a broad area covering any aspect you may imagine, so don't be afraid of being part of an industry where the most important thing is to provide facilities to travellers.

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