Today's Practice: Changing the Business of Medicine SW Edition Q1 2015 | страница 15

What was
she saying?

How often has this happened to you? Be honest. ..

by cynthia ackrill, md

You are right in the middle of a conversation…and suddenly
you realize you have followed your own thoughts down some
pathway so far that you have no earthly idea what the other
person just said. Maybe you are still forming a rebuttal to a
statement 4 sentences ago, or maybe you are thinking 5 steps
ahead about your idea. Or perhaps you are processing some
emotion that bubbled up from your subconscious when she
mentioned a sticky quality review issue, or you realized that
you don’t even know about this issue. Or you really just
sidetracked wondering if you remembered to take your extra
key fob out the pants you dropped off at the cleaners.
Whatever the case… now you have to scramble and choose
whether to admit you were not listening, or use one of the
well-rehearsed filler statements to buy some time to catch on
and look like you knew what was going on all along.

January 2015

TODAY’S PRA C T I C E: C HA NGI NG T HE BUS I NES S OF M EDI C I NE

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