THINKlocal New Berlin - Holiday '16 | Page 3

Featured Local Business - Holiday 16’ BROTHERS CONSOLIDATED HEATING & COOLING The motto... willingness to put the customer first in everything we do. When you first enter Brothers Consolidated Heating & Air Conditioning at 11421 W Saint Martins Road in Franklin, you see an old picture showing a Candy Clerk at an antique cash register helping a 4 year old girl pick out the candy she wants. The caption under the picture reads, “What separates true customer satisfaction from mere lip service is the willingness to put the customer first in everything we do.” After a conversation with the Owners, Bill & Dennis Hankins, who are brothers, you get a clear sense that they definitely believe customer service comes first. “Our number one priority has been to grow the business by word of our customers and to do that you have to deal honestly with them and respect the fact that they have worked hard for their money. So, for estimates on new equipment you listen to what they are telling you, what they hope to achieve, then give them the best option to satisfy all their needs and let them decide on which way they want to go” says Dennis. “Our Service Technicians believe in this same approach when servicing equipment. If repairs are needed they will discuss with the customer diagnosis, the repair cost, and if the repair is costly - make recommendations along with options, always letting the customer decide what they would like to do” he added. Sales or Service, customers are never pressured into making a decision. Consolidated has been satisfying their customers for over 47 years. In 2015, Dennis (40 years of HVAC experience) and his brother Bill (35 years of HVAC experience) decided to purchase the business as it was a perfect fit for them and added the name “Brothers” to Consolidated. “We were thrilled to be able to keep the Residential and Commercial Technicians, they are known as the top technicians in our industry and really care about our customers” Bill says and then adds with excitement in his voice “There is one new change, although we work on all brands & makes of equipment, we are now the area’s Factory Authorized Carrier Dealer. This is a big deal, it shows we are premier HVAC Contractors with not only great experience in business, service, and installations but also have ethical values when dealing with customers. We can give our customers 100% satisfaction, plus instant rebates & special financing that other contractors are unable to give.” If you experience any heating or cooling problems or just want an annual maintenance done on the equipment, whether its residential or commercial you can expect to get the best service available from Brothers Consolidated. The poster that hangs in Brother Consolidated storefront. CALL FOR DETAILS ON OUR WINTER SPECIALS “YOUR FACTORY AUTHORIZED CARRIER DEALER” - FREE ESTIMATES! PREMIUM MAINTENANCE PLAN 59MN7 CARRIER GAS FURNACE 24VNA9 CARRIER VARIABLE SPEED A/C This plan ensures you achieve maximum efficiency and long lasting value from your heating and A/C equipment. The Carrier Infinity 98 family of gas furnaces with Greenspeed Intelligence including most efficient gas furnace you can buy. Offering variable-speed compression that can step down in 5 stages to as low as 25% of its capacity. That’s huge from a comfort perspective. • 2 Visits per Year • • • • • • • • • • (1 spring tune-up, 1 fall furnace tune-up) • • • • • 10% Discount on Filters & Repairs Priority Scheduling 24hr Emergency Service 1 Year Warranty and Labor on All Repairs No Overtime Charges & So Much More! Sign Up Today! 414-427-0709 Consistent Temperature Control Modulating Heating Performance Quietest Gas Furnace On the Market Energy Savings Through Dehumidification Peace of Mind Reliability Earned Energy Star Most Efficient Status! Up to 19 Seer Efficient Very Quiet Operation Lower Operating Costs Inverter Driven Compressor 5 Stages of Variable Speed Operation (with longer, lower stage cycles to give you mor