THERE IS A HELL! - - - IT IS CALLED RETAIL THERE IS A HELL AND IT IS CALLED RETAIL!

27 Here's an example: I knew a manager who had a preference for one cashier. His perception was his favourite cashier was fast, took responsibility for her job, and was overall his star employee. He even nicknamed her "The Final Solution" because she seemed to fix everything. When I first started working for this manager, I noticed he was not tracking employee performance. He had no logs on things like tardiness, register transactions, and up-sales. His perception was based on what he personally saw. Turns out, his "Final Solution" was the worst employee in the store. She had the worst attendance record, the most requested days off, the most restrictions on her schedule, and was loosing hundreds of pounds a week in poor till balancing. After I put a security program into place we caught her doing coupon fraud. She admitted to stealing cigarettes for months when Asset Protection fired her. Inadequate Rewards Or right-out insulting. Here's a list of the worst performance or morale building rewards I've encountered. Pushing them as a manager will result in loss of morale and credibility. Please, for the love of all that is good and holy, avoid them. Employee of the Month: A social taboo for teens and young adults. Veteran retail associates see it as a popularity contest. It's time to put the antiquated idea in the grave. Lunch with the Manager: WTF? Are you kidding me? Most people don't want to have lunch with their manager. It's awkward at best. Inadequate Monetary Rewards: Hard-sell UK£2,000 in videos and you'll get UK£5 in cold, hard cash! Here's a tip: if an employee would willingly pay you the amount of the reward to not participate, you should think about it some more. Just Kidding! Using humour to harass, belittle, and dominate. Having a sense of humour and knowing when levity will increase morale are important leadership qualities. Using "humour" to establish dominance or belittle others are not leadership qualities. Saying, "Just kidding!" or laughing does not transform toxic communication into something good. Here are some topics that managers shouldn't joke about:  An associate's appearance  Calling in sick  Personal relationships dodie ste®eo p®odu©tion ™ Page 27 of 36

THERE IS A HELL! - - - IT IS CALLED RETAIL THERE IS A HELL AND IT IS CALLED RETAIL! | Page 27