THERE IS A HELL! - - - IT IS CALLED RETAIL THERE IS A HELL AND IT IS CALLED RETAIL!

25 The general manager fell for this blame. When the blame became to much the GM felt it was time to confront the night-shift supervisor. The conversation quickly became hostile because the supervisor was insulted by charges against him. After the GM saw for himself what the night-shift crew was actually doing (working very hard, working very competently) he made sure to include the night-shift supervisor in all meetings. He also put all of the other supervisors under a magnifying lens. They had lost credibility with the GM and their jobs got harder. The associates found out what happened and the supervisors lost the respect of the people they needed most. Gossip Gossiping can be a fun way to share information about others and while away some time. But more often, "it is used as a form of passive aggression, as a tool to isolate and harm others" This is particularly true when managers partake of gossiping. I've been devastated when I heard a manager launch into a gossip session about an associate. If the manager is talking so harshly about that other person, what is he/she saying about me? I've heard managers’ call associates names like "slut" and "fag" while telling some tasteless story about an associate. Retail managers are supposed to be leaders. How can they maintain credibility if they mean their wards harm? I've seen associates forced out of their jobs because of gossip. I've also witness straight-out hostility because of gossip. Both because of what the manager had said. Managers should never stoop to inappropriate behaviours’. Suggestive Language This is the new millennium. Everyone should know by now what inappropriate behaviour is. So I won't belabour this point much. I will say that managers should never have such low character as to use suggestive language or other suggestive communication. Some managers still do. Stop it. Martyr This is one of the most annoying behaviour traits that I see in retail managers. It annoyed me 40 years ago; it annoys me now. I even annoy myself because I've done it. dodie ste®eo p®odu©tion ™ Page 25 of 36

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