THERE IS A HELL! - - - IT IS CALLED RETAIL THERE IS A HELL AND IT IS CALLED RETAIL! | Page 2

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Customer service assistant
Customer service assistants are hired by lots of
businesses from banks and airports to
supermarkets and it's down to YOU to make sure
the customer leaves with a good impression of the
company you work for. No pressure, then! As an
entry-level job, you won't need lots of
qualifications, but if you do well then there should
be lots of chances to be promoted. Fingers
crossed!
Sales assistant
Sales assistants are at the frontline of this fastpaced industry and no two days are ever the
same. Far away from the world of office desks and
boring business meetings, expect to meet lots of
different people every day... if you've got an
outgoing personality, this is a good fit.
So, what will I actually be doing?
Is it all days filled with angry customers shouting
at you down the phone? Actually, no! Your daily routine will vary depending on where you
work and you could do anything from arranging shop displays to taking part in customer
promotions and events. Of course, there is an aspect of dealing with customer complaints
but it's not what this job is all about.
The nitty gritty
If you're after set hours in an office then a customer service assistant job may not be for you
as many companies are open at weekends, evenings and even through the night. Ouch. The
plus side to that is there are often part-time and flexible working options available so you can
fit it easily into whatever else you have going on in your life.
The good points...
The Institute of Customer Service (ICS) says that the best thing about customer service roles
is "Dealing with people and helping them with their needs and their problems."
...and the bad
However, ICS also warns people of the negatives: "Not being provided with the necessary
skills or the freedom with which to use your initiative to meet customers’ requirements and
solve their problems can be an issue."
Sales assistant job description

dodie ste®eo p®odu©tion ™

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