THERE IS A HELL! - - - IT IS CALLED RETAIL THERE IS A HELL AND IT IS CALLED RETAIL! | Page 15

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The customer service industry or should I say the retail industry sucks. I totally feel for
everyone that is in that industry. First of all the pay is not much. You barely scrape by. A lot
of people are not kind, not caring and definitely fake as make-up. You have to talk in a
manner that is pleasing and also reach the goals that your "store" requires. Like whoever the
heck is in corporate is dumb as hell you can't reach the same damn goal every damn day.
For instance, your co-workers are mean, the customer is a nasty sod, and your shop floor
manager is lazy. Target are required so it is going to be a hard long day. Things go wrong
customer is unhappy, but you are unable to use your own initiative with the customer, you
cannot find the shop floor supervisor to get authorization and the customer get even more
ratty.
BUT you can not say all of this, you have to SUCK it up and say thank you and have a nice
day. Some of these people don't even hand the cash in your hand they just put the money
on the table and want YOU to hand their change back in their hand! LIKE WHO ARE YOU?
You are a nobody! And you cannot even advice “Don't shop if you’re not going to conversant,
stay your home and order online and be a Debbie Downer at home…...
Then you get your manager or supervisor, now depending on how they got the position, this
person is lazy. They expect something but can not even get it. For instance they wanted to
reach a percentage goal of blah blah on blah blah. They EXPECT you to get it, but are dumb
founded on giving you an example on how to get it.
The WHOLE CREDIT CARD or card frenzy is something too. Like NOT EVERYONE IS TRYING
TO CARRY all those store cards and keep track of this phenomena. It’s fine if it offers great
benefits, but all you can do is inform and ask, not WHY YOU DON'T WANT IT, ITS GOOD I
AM JUST GOING TO GO AHEAD AND HELP YOU SAVE. Like no; if they don't want it, they
don't want it.
There is LITTLE to no COMMUNICATION, no game, no encouragement, and no nothing.
You’re going to work looking stupid as hell with a lot of things they EXPECT you to get down.
It is like your Driver’s License, when you got it and have been driving for a couple years it
differ when you was getting your license or being taught. This takes time to perfect. You are
not going to get it down in one day. If it i ́ѕ