THERE IS A HELL! - - - IT IS CALLED RETAIL THERE IS A HELL AND IT IS CALLED RETAIL! | Page 13
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This is supposed to be a comfort to the customer, like going into every McDonald’s and
getting the same Big Mac.
On some level this is a success. People like dependability, but is that really what they’re
getting? Let’s take a deeper look.
Whenever anyone starts in sales they suck. Overtime, one of two things happens: they
quit/get fired or they get it. They learn how to connect with customers and actually meet and
eventually excel past their quota. Then they quit or get moved up. So basically the exact
moment a rep truly understands sales, they’re removed from where the company needs
them most. They get moved to administration or management, where they are told to tell
others what they’ve learned while taking directions from upstairs.
There is no room for innovation. Only until you’ve put a lifetime in with a company are you
able to actually change the rules and by then your customer experience is most likely
outdated.
This model has been around for a few generations for a reason. It made sense for what
resources were available. Our governments and educational ins ѥ