THERE IS A HELL! - - - IT IS CALLED RETAIL THERE IS A HELL AND IT IS CALLED RETAIL! | Page 13

13 This is supposed to be a comfort to the customer, like going into every McDonald’s and getting the same Big Mac. On some level this is a success. People like dependability, but is that really what they’re getting? Let’s take a deeper look. Whenever anyone starts in sales they suck. Overtime, one of two things happens: they quit/get fired or they get it. They learn how to connect with customers and actually meet and eventually excel past their quota. Then they quit or get moved up. So basically the exact moment a rep truly understands sales, they’re removed from where the company needs them most. They get moved to administration or management, where they are told to tell others what they’ve learned while taking directions from upstairs. There is no room for innovation. Only until you’ve put a lifetime in with a company are you able to actually change the rules and by then your customer experience is most likely outdated. This model has been around for a few generations for a reason. It made sense for what resources were available. Our governments and educational ins ѥ