THERE IS A HELL! - - - IT IS CALLED RETAIL RETAIL – DEAD END CAREER? | страница 7

RETAIL – DEAD END CAREER?
Performance Punishing Behaviour

I saved the best for last. Almost all of my Retail
Managers have done this. As a Retail Manager, I have
done this, knowingly. I now regret it.
Performance punishing behaviour is when you treat your
best people like parvenu (nonentity). Managers put their
fastest, most reliable, most competent people on the
worst jobs.
Reliable associates get the worst shifts. Competent
associates get the worst tasks. Fast employees get the
most tedious jobs. After a while, these associates have
to be rewarded and recognized. And definitely promoted
(if they want it)
Most managers I've witnessed in performance punishing behaviour use the rest of this page's
headers as excuses to keep going: lies, bias, poor rewards.
Conversely, the same managers will let poor performers slide. They will make excuses for
Suzy Comes Late or Johnny Does Meth in the Bathroom. But if Kristin the Superstar comes in
three minutes late, then the manager goes into full lecture mode. This is unfair. As a
manager, you will loose whatever credibility you have with either set of employees as being
both a cold-hearted bastard and an easy push-over.
And other don’ts for anyone in a Supervisor or Managerial position are: Spying:
In the break room, a group of employees were venting about several stressful
occurrences that had just happened. They were getting nasty about it. Already
agitated, one discovered an assistant manager crouched just outside the door,
listening.
 Threats to Terminate:
A new manager comes into a store full of fire and enthusiasm. She dislikes the way
one of the shifts handled safety concerns and threatens to fire the next person who
breaks SOP. She looks impotent when the entire shift ignores her.