THERE IS A HELL! - - - IT IS CALLED RETAIL RETAIL – DEAD END CAREER? | Page 17

RETAIL – DEAD END CAREER? responsibility isn’t due to ignorance. Not wanting to be held accountable probably has more to do with holding onto one’s job. How To Increase Employee Accountability? Help them understand why it should be done. Regularly reminding employees how their daily activities contribute to the success of the business, is not enough. Most of them already get the big picture, but cannot find the motivation required to perform a task. A reason why employees are always finding a way to postpone or not do certain tasks at all. Give them clear and convincing reasons why a task should be done, and how people benefit from it. Set clear expectations. Along with the employees establish comprehensible short- and long-term goals for which they will be held accountable for reaching. Make sure that every assigned task has a clear, stated result both for completion and for leaving it undone. That everyone understands who is responsible for what and the results you expect and when you expect them. Accept a reasonable amount of failure. There are occasions where, despite the good intentions of our team not everything goes according to plan. We need to encourage our employees to notify us of errors made as soon as possible to give them a solution. Let them know that you trust them to solve the problem, and you are there to support them if needed. Let this be an opportunity for the employee to improve