THERE IS A HELL! - - - IT IS CALLED RETAIL RETAIL – DEAD END CAREER? | Page 17
RETAIL – DEAD END CAREER?
responsibility isn’t due to ignorance. Not wanting to be held accountable probably has more
to do with holding onto one’s job.
How To Increase Employee Accountability?
Help them understand why it should be done.
Regularly reminding employees how
their daily activities contribute to the
success of the business, is not enough.
Most of them already get the big
picture, but cannot find the motivation
required to perform a task. A reason
why employees are always finding a way
to postpone or not do certain tasks at
all. Give them clear and convincing
reasons why a task should be done, and
how people benefit from it.
Set clear expectations.
Along with the employees establish comprehensible short- and long-term goals for which
they will be held accountable for reaching. Make sure that every assigned task has a clear,
stated result both for completion and for leaving it undone. That everyone understands who
is responsible for what and the results you expect and when you expect them.
Accept a reasonable amount of failure.
There are occasions where, despite the good intentions of our team not everything goes
according to plan. We need to encourage our employees to notify us of errors made as soon
as possible to give them a solution. Let them know that you trust them to solve the problem,
and you are there to support them if needed. Let this be an opportunity for the employee to
improve