THERE IS A HELL! - - - IT IS CALLED RETAIL LIFE SUCKS – LIFE IS NOT FAIR GET OVER IT | Page 5

LIFE SUCKS – LIFE IS NOT FAIR GET OVER IT The primary advice I have given in the takeaways from today’s column is to know that:   Don’t make promises to your staff you can’t keep, you will lose credibility and potentially end up in real trouble You can promise to try, but don’t promise to deliver unless you are 100% sure it is within your authority to do so Some might say “Promises are made to be broken” -- especially if you're the boss. Workers don't care so much about whether their employers deliver on specific promises, according to the latest research in organizational psychology. What matters most are the rewards and opportunities they end up getting, even if they were initially promised more. Most psychologists have assumed that broken promises in the workplace spell serious discontent. But previous studies have tended to record workers' perceptions about such breaches, without determining what promises were actually made. dodie ste®eo p®odu©tion ™ Page 5 of 5